Returns

Returns Policy

We are sure that you will love your purchase from me but if you are not completely satisfied please email me, Emma at hello@printisthenewblack.co.uk stating your order number and details of the item you wish to return.

Once I receive your item(s) I will issue a refund within 5 days via the original payment method that was used at the time of purchase.

Unfortunately I cannot accept returns on personalised items.

Returns are only accepted within 14 days for UK orders.

All items must be returned in the original condition complete with all packaging intact. Should any item be damaged I may deduct a fee from your refund.

Items are your responsibility until it reaches me.

For your own protection, I recommend that you send the parcel using a trackable delivery service that also insures you for the value of the goods. 

The cost of returning the item to me is your responsibility.

All original shipping fees are non refundable.

Returns Address

Print is the New Black
9 Thomas Close, Alsager, Stoke On Trent, ST7 2YR

Faulty Items

I hope any item you order will reach you in perfect condition, however if it doesn't contact me quoting your order number, name, address, details of the product and the reason for the return. Let me know whether you require a refund or a replacement. Once you've informed me of the faulty item you have 30 days from receipt to return it to me.